Refunds & Returns Policy
At Henneberry Arts, every print is carefully prepared and packaged to ensure it arrives in excellent condition. I want you to be completely happy with your purchase!
Change of Mind
As all prints are prepared with care, returns or refunds are not offered for change of mind, incorrect selections or accidental purchases.
Damaged or Incorrect Orders
If your order arrives damaged, defective or incorrect, please get in touch as soon as possible.
Include your order number, a brief description of the issue and clear photos of the product and packaging.
I’ll be happy to assist with arranging a replacement, refund or other appropriate solution.
Custom Commissions
Custom artwork and personalised commissions cannot be returned for change of mind once work has commenced. Any issues with commissioned artwork will be assessed individually.
Refund Processing
Once a refund has been approved, it will be issued to your original payment method. Processing times may vary depending on your payment provider.
Contact
For any questions regarding refunds, returns or your order, please reach out through the website’s contact page.
Australian Consumer Law
Nothing in this policy excludes or limits your rights under Australian Consumer Law. Customers are entitled to applicable remedies for products that are faulty, damaged, not as described or otherwise fail to meet consumer guarantees.